- For USA customers, we are not guaranteed to deliver on time (before Christmas) if you place the order after 12/10 (Standard Shipping) or after 12/15 (Express Shipping) or after 12/18 (Three Day Shipping).
- For Europe customers, we are not guaranteed to deliver on time (before Christmas) if you place the order after 12/10.
- For AU customers, we are not guaranteed to deliver on time (before Christmas) if you place the order after 12/17.
- For non-US customers, we are not guaranteed to deliver on time (before Christmas) if you place the order after 12/05.
1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All our products are created on demand, which means that your product will go into production shortly after your order has been processed. You can expect to receive your products 6-15 business days after the payment has been received.
An order will go through 3 steps:
- Order in queue: After your payment has been posted, your order will go into our waiting queue for 12 hours before printing. During this 12 hours, you can change the order detail (change size, color, quantity) or cancel the order.
- Processing time:
- For USA/Canada/Australia customers: We typically take about 2- 5 business days to make your product(s), except V-Neck T-Shirt takes 3-5 business days.
- For EU customers: It usually takes about 3-7 business days.
- Shipping time: It usually takes about 4-15 business days, and under certain instances deliveries may exceed or be less than the stated time frame. Details as below.
| Average Est. Queuing and Processing Time | Average Est. Shipping Time |
| 12 hours and 2-7 business days |
US: 4-8 business days EU: 5-9 business days ROW: 15-25 business days |
| 2-6 additional days due to diseases or natural disasters or high volume on holidays | |
To ensure the fastest on-time production and delivery we have a wide range of warehouses all over the world (USA, Canada, Australia, UK, Germany, Czech,...). Your product will normally be produced as well as shipped from the nearest warehouse in your area.
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2. WHEN WILL I SEE MY TRACKING LINK?
All our shipments are provided with a tracking link in a shipment notification email. You will see your tracking link once we're done processing your order, about 2-5 business days, and we start to ship your order.
Please feel free to follow the tracking link to check your delivery status.
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3. CAN I CHANGE OR CANCEL MY ORDER?
Yes, after making your purchase, you have 12 hours to cancel or change your order (size, color, quantity, shipping address). After this time frame, your order will go into production and we will be unable to change it for you.
To cancel or change your order, please go to Contact Us and create a ticket, or reach our customer support at support@aw-animal.com
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4. HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
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5. WHERE DO WE DELIVER?
We provide worldwide shipping.
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6. CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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7. DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.
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8. WILL I BE CHARGED VAT TAXES?
Yes, VAT is applied to all orders shipped to the European Union (EU), Norway, Australia and the United Kingdom. However, we share with you half. When we charge you 5% VAT Tax (including shipping tax), it means that we have to pay a total 10% when we ship your order. You don't need to pay any extra fee on the delivery. Just rest assure and wait for your package.
Any other questions, please create a ticket here: Contact Us Or send us an email at support@aw-animal.com