RETURN & REFUND POLICY

Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Important note:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Size Description on "Description Tab" to find your best fit!
Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged/Incorrect Order

At Aw-AnmialShop, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at support@aw-animal.com and one of our helpful support staff will replace same items or a refund for you!

Order not received

If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes, bedding or bags after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns

In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Please make sure that:
The product was purchased in the last 30 days (calculated from date you received items - we will base on estimate time arrival of the forwarder on tracking website).

We do not accept returns or exchanges if:

  • The item(s) have been worn or washed or used.
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item
  • The product itself or the printing is defective OR the final product is different than the one you ordered.

And please do not send your purchase back to the manufacturer by yourself before contact to Support Team.

 

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